Returns & Replacements

Last updated: September 20, 2026

Returns

All sales are final; returns are not accepted. Please review the compound, vial quantity, and order details before purchasing.

Damaged vials and product-quality issues

If a vial arrives damaged, or you experience a product-quality issue after reconstitution, email info@aminoprotocollabs.com with your order number, product name, batch code, and a description of the issue. We will help arrange a replacement product. We may request photographs or additional details to identify the affected item and assess the issue.

Do not return materials without instructions from our support team. These products are for laboratory research only; we do not provide personal dosing, administration, or medical guidance.

Unshipped orders and required remedies

If we cannot ship within the promised time, we will offer a revised shipping date and the option to cancel the unshipped order for a refund. This policy does not limit remedies required by applicable law.